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Refund Policy

Effective

Not happy in the first 14 days? Write to us and we refund you. No reason needed.

1. The short version

14 days, no questions asked

We refund a plan in full within 14 days of your server's first payment, whatever the reason. Email [email protected] with your Discord user ID and the server the payment was for. The money goes back the way you paid, within 5 business days of our reply.

2. Why

EU law gives you 14 days to withdraw from a service bought online (Directive 2011/83/EU, in Romania Government Emergency Ordinance 34/2014). A plan starts the moment you pay, and we do not ask you to give that right up: our policy is simply a full refund for 14 days from your first payment.

3. What we refund

  • Your first payment for a plan: in full, within 14 days, for any reason.
  • A duplicate or accidental charge: in full as soon as we confirm it, at any time.
  • Something we sold that does not work: if Mico does not deliver a feature your plan advertises and we cannot fix it in reasonable time, we refund the payment it affected, even after 14 days.

4. When there is nothing to refund

  • The free trial and vote prizes cost nothing. If you buy later, your 14 days start at that first payment.
  • A card saved during free time is not charged until that time ends. Cancel before the first charge date and you pay nothing; your 14 days start at that first charge.

5. What we do not refund

  • Renewals. The 14 days count from your first payment only. Mico reminds you before a renewal; cancel before it to stop it.
  • Plans bought inside Discord. Discord sells those and handles refunds itself; we never receive the payment. Cancel in Discord under User Settings, Subscriptions, and ask through Discord's refund policy.
  • Outages of Discord or another service, while Mico itself kept working.
  • A server blocked for breaking the terms (fraud, chargeback abuse, prohibited content).

6. How each payment comes back

  • Card: to the same card, through Stripe. Banks usually show it within 5 to 10 days.
  • Crypto: to a wallet address you give us, in the same coin where we can, for the payment's value in euros when it was made. Network fees are not refunded.

A refunded plan ends when the refund is made.

7. After 14 days

Past the 14 days we can still refund part of a period when it is the right thing to do, for example a billing mistake on our side found later. Just ask: email [email protected] or open a ticket in our support server.

Changing or cancelling a plan does not need us: use your server's Subscription page (see the terms).